Please contact us for production lead time!

Got Questions?

                                      

Every piece we create is completely custom—and that's exactly how we like it!
No two designs are ever the same, and that’s one of the things we love most about our work. Creating one-of-a-kind pieces for each of our customers is both a joy and a privilege.

Because custom work often comes with unique questions, we’ve put together this FAQ page to help you get a clearer understanding of our process, what to expect, and how we bring your ideas to life.

 

  • I have a custom project in mind, but I don’t see it in your shop. How do I know if it’s something you’d be interested in, and how can I get a quote?

    We’re so glad you found us—welcome! If it involves wood, there’s a good chance we can build it. We love custom projects and would be thrilled to hear about yours!
    To get started, just send us an email to sales@tumbleweedfurnishings.com with a few key details: the style you’re going for, dimensions, and any inspiration photos you might have. From there, we’ll happily dive in and put together a custom quote for you.

  • Help! I have a space and a project in mind, but I need some guidance. Can you help?

Absolutely—100%! We’d love to help bring your vision to life. Whether you have a general idea or need a bit more direction, we’re happy to work with you to design a solution that fits your space, style, and functionality needs.

 

  • I’d like to order a custom door, but I don’t see the exact size I need. How can I place my order?

Great question! Since every piece we make is custom, we can accommodate any size you need—how awesome is that?

Here’s how to order:
Select the next largest size available from the dropdown menu, then include your exact measurements in the “Notes” section at checkout.

Example:
If you need a door that’s 23 ¾" x 79 ½", select the 24" x 80" option, and then note your exact dimensions in the order notes.

We’ll take it from there and make sure your door is built to your precise specifications!

 

  • Do your doors come pre-hung or just slab only?

Our door listings are for "Slab Only," meaning that is for the door itself only. The door will not come pre-hung in a casing.
We DO offer our doors "Pre-hung" for an additional cost of +$175 or +$200 for double/french doors. Please select the "Pre-hung Option" add-on in our catalog and add to your order if needed.

 

  • Will you mortise for my hinges & doorknob bore if I order a custom door?

YES! We are happy to mortise for your hinges and doorknob bore but you must provide the specific details required. As detailed in our item listings, it is important that you provide the specific measurements in order for these cuts to be made. Not every doors measurements are the same. You will need to take measurements based on your existing door. You will measure your hinge placement by pulling a measuring tape from the top of the door to the top of the first hinge, top of the door to top of the second hinge, top of the door to top of third hinge, and so on if applicable. You will measure your doorknob bore placement buy pulling a tape from the top of the door to the center of the strike plate. Along with these measurements, we will also need to know the swing/ orientation for your door. For Example: Door opens outward from with Hinges on the Left, Doorknob on the right. This will ensure the mortises are cut correctly. In the event this door is being used for a remodel or new construction where there is not an existing door to measure from, we can cut at our standard or leave un-cut but again, you will need to inform of us swing and that these cuts should be made at our "standard".
**If you do not share these details at checkout, your door will be left un-cut. With the custom nature of every door, leaving uncut is the only solution to ensure the door can still be used and cut properly at a later time to fit your specific space. Customer will be responsible for mortising on their own and at their own expense if applicable, in this case.

 

  • Where do I note the Hinge & Doorknob Bore measurements when ordering?

You will add these details to the "Notes" section at checkout. You may also snap LEVEL pictures of the hinge placement when pulling your measuring tape and email those over to us.**Any orders without measurements will be left un-cut**

 

  • I would like a custom decal design, is that something you offer?

Yes, absolutely! We can create a custom decal design. Our fee for this is $30 and will include a Proof and up to two revisions. You can select the add-on item listing in our catalog.

 

  • Where do I share my paint & OR decal preferences?

You will share these specifics in the "Notes" section of your order at checkout.

 

  • Can I request a custom paint color?

Of course, you do you! ;)
In the listing for our Traditional Painted & Distressed Door, you will find an image with our paint options; however, you are welcome to request your own specific color. Just be sure to note the Brand/ Name/Paint Code, etc.. in the notes section of your order at checkout, and we will color match to our brand. There is a fee of $30 for custom color requests for doors.

 

  • What is your lead time once I place an order?

Our lead time is ever-changing; however, we do our best to update here if the timeline changes. We highly recommend you connect with us prior to ordering to inquire on current lead times. 
Generally, our lead time is approximately 14-16 weeks out to completion. It does not take us 14-16 weeks to build a door, console, etc.. but that timeline is based on anticipated completion for projects currently on our schedule.
Additionally, It is important to note that we will under no circumstances ever "rush" a project. Our work is an art, and we treat it as such. Being that each piece we build is unique, there the timeline may be also.
It is also important to note that there are unforeseen circumstances that are outside of our control. Weather plays a factor in our overall production. Rainy and humid weather conditions slow drying & curing times. If inclement weather occurs during the "wait" time for completion of your project, you may experience reasonable delay.
Shipping delays are not uncommon either. If shipping is required for your order, please be aware that the process for sourcing each carrier, aligning schedules and their route path does take time. In most cases, our items are not the only pieces being transported by these carriers and so they do have numerous pickups and deliveries scheduled from point A to point B. Another important factor to consider is the availability of materials from both glass and lumber suppliers. The demand for both is very high at the moment and we are seeing backorders occur. Please don't hesitate to reach out to us directly with any questions regarding our timeline.

  • What is the cost of Shipping?

Great Question! We charge a flat rate of $300 for shipping. Your order will be shipped via Independent Transit Carrier with the utmost protection. We realize the cost is not exactly "cheap," however, we have priced our items accordingly knowing that this cost would be added. We also have the assurance that with this service, we do not encounter issues where our products arrive damaged as happens far too often with freight carriers.
It is important to note that we will list your shipment for acceptance from a carrier, not to exceed the rate of $300 that you have been charged. With rising fuel cost, this may mean that your shipment "sits" for longer than usual until a carrier is willing to accept at that rate. In the event that you need your item shipped sooner, you are welcome to pay to raise that rate for faster acceptance. Should this be a concern for you, please reach out.
In the event you choose to purchase multiple items, we are generally able to not charge additional cost, however, if added items take up a considerable amount more space/ weight for transit, we will work with you to keep that cost as low as possible. We encourage you to reach out for multiple item purchases and we can create a custom order for you if necessary.







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