Got Questions?
As an artist our work is completely custom (no two pieces are identical) and one of the things we love most about what we do, is the ability to truly offer one of a kind pieces to each customer that orders from us. Now with this amazing-ness of custom work, it can also bring many questions to mind, so we have created this page in hopes to give you a better feel for our work, processes, etc..
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I have a request for a custom build but do not see that item available in your shop. How do I know if you would be interested in building and how would I go about obtaining a quote?
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Halllp! I have a space and project in mind but I need some guidance- can you help?
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I would like to order a custom door for you, but I am not seeing the measurements/ size that I need. How do I order?
We recommend selecting the next largest size up from our drop down menu, and the specifying your EXACT size needed in the "Notes" section at checkout.
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Do your doors come pre-hung or just slab only?
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Will you mortise for my hinges & doorknob bore if I order a custom door?
**If you do not share these details at checkout, your door will be left un-cut. With the custom nature of every door, leaving uncut is the only solution to ensure the door can still be used and cut properly at a later time to fit your specific space. Customer will be responsible for mortising on their own and at their own expense if applicable, in this case.
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Where do I note the Hinge & Doorknob Bore measurements when ordering?
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I would like a custom decal design, is that something you offer?
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Where do I share my paint & OR decal preferences?
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Can I request a custom paint color?
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What is your lead time once I place an order?
It is also important to note that there are unforeseen circumstances that are outside of our control. Weather plays a factor in our overall production. Rainy and humid weather conditions slow drying & curing times. If inclement weather occurs during the "wait" time for completion of your project, you may experience reasonable delay.
Shipping delays are not uncommon either. If shipping is required for your order, please be aware that the process for sourcing each carrier, aligning schedules and their route path does take time. In most cases, our items are not the only pieces being transported by these carriers and so they do have numerous pickups and deliveries scheduled from point A to point B. Another important factor to consider is the ever changing availability of materials from both glass and lumber suppliers. The demand for both are very high at the moment and we are seeing backorders occur. We of course do our best to give much advance notice and order placement, however, we cannot control all aspects of these outside suppliers. Please don't hesitate to reach out to us directly with any questions regarding our timeline.
- What is the cost of Shipping?
Great Question! We charge a flat rate of $200 for shipping. Your order will be shipped via Independent Transit Carrier with the utmost protection for your custom order. We realize the cost is not exactly "cheap," however, we have priced our items accordingly knowing that this cost would be added. We also have the assurance that with this service, we do not encounter issues where our products arrive damaged as happens far too often with freight carriers.
It is important to note that we will list your shipment for acceptance from a carrier, not to exceed the rate of $200 that you have been charged. With rising fuel cost, this may mean that your shipment "sits" for longer that usual until a carrier is willing to accept at that rate. In the event that you need your item shipped sooner, you are welcome to pay to raise that rate for faster acceptance. Should this be a concern for you, please reach out.
In the event you choose to purchase multiple items, we are generally able to not charge additional cost, however, if added items take up a considerable amount more space/ weight for transit, we will work with you to keep that cost as low as possible. We encourage you to reach out for multiple item purchases and we can create a custom order for you if necessary.